1. Scope
This policy covers CiteAngle paid diagnostics, implementation sprints, category programs, and quarterly business engagements. A signed proposal or statement of work may define more specific milestones, acceptance rules, and refund allocation, subject to applicable law.
2. Before service starts
A cancellation received before the first approved paid measurement or contracted implementation task starts receives a full refund. Submitting an inquiry or receiving a proposal creates no charge.
3. Start record
A diagnostic starts when the first paid measurement call runs against the approved kickoff and query set. An implementation engagement starts when the first contracted task is performed and a change or deliverable receipt is created. CiteAngle records that event and the performed scope in the order ledger.
4. Cancellation after start
Completed measurement, performed work, and non-cancelable third-party costs expressly authorized in the agreement are separated from unstarted divisible cycles, periods, or deliverables. The fee allocated to each unstarted portion is refunded. Delivery of one milestone does not make an unstarted later milestone non-refundable.
5. Delivered reports; inspection, cure, and exceptions
Business customers only. After a Report is delivered, the fee allocated to that Report is earned and is not refundable for a change of mind, changed priorities or budget, non-use, subjective dissatisfaction, or an external result that is not included in the written Acceptance Criteria. “Delivered” means CiteAngle makes the Report accessible through the agreed delivery channel and sends the authorized contact a delivery notice. The inspection period is solely to verify conformity with the written Acceptance Criteria; it is not a convenience-cancellation period.
The customer has 10 business days after delivery to give written notice identifying the specific Acceptance Criterion not met and supporting evidence. CiteAngle will first correct or re-perform a timely reported material nonconformity at no charge within 10 business days after notice, or another reasonable period agreed in writing. If the affected Deliverable remains materially nonconforming after that cure period, CiteAngle will refund the fee allocated to the affected, uncured Deliverable. The same exception applies to a duplicate or incorrect payment, non-delivery attributable to CiteAngle, and an unearned prepayment if CiteAngle terminates without customer breach. A latent material nonconformity that could not reasonably have been discovered during inspection must be reported promptly after discovery and no later than 30 calendar days after delivery. Nothing in this policy limits a right or remedy that applicable law does not permit the parties to waive.
6. USD refund method
US engagements are quoted and charged in US dollars. A refund returns the approved USD amount allocated to the affected line item to the original payment method. Card-issuer foreign-exchange rates or issuer fees are outside the CiteAngle charge and may cause the local-currency statement amount to differ. No online charge is available until the reviewed payment rail is activated.
7. Request process
Email the company name, order or proposal identifier, authorized contact, affected Deliverable, and specific request to mktartifex@artiaudit.com. We acknowledge the request and return the recorded start, delivery, and inspection status within one business day, then provide the decision and processing record. Bank and card posting time follows the financial institution.
8. No automatic renewal
CiteAngle does not convert a free service into a paid subscription or run automatic recurring billing. Every subsequent quarter or workstream requires a new quote and affirmative approval.