What an undefined start costs. Without a recorded start and delivery event, a refund argument has no facts in it and both sides risk losing the relationship over it. CiteAngle seals both events in the order ledger against acceptance criteria agreed in writing, which is the reason a dispute here is settled by reading the ledger.
The numbers in this policy are what make it usable. A full audit measures 50 buyer questions across 15 engines, 7 times each. You then have 10 business days to inspect a delivered report against the written criteria. We have 10 business days to cure anything that misses. Both clocks are published because the readings behind them are sealed with their conditions, which is why a disagreement here can be checked against a record instead of relitigated. Both clocks are published, and both bind us as much as you.
A second thing goes wrong when the fee is a single number. Without a price attached to each deliverable, a partial cancellation has nothing to divide and both sides lose weeks arguing the engagement as one lump. A line item would have settled it in an afternoon. The proposal splits the fee across cycles and deliverables, and that split is what the clauses below do their arithmetic on. A panorama audit runs 50 questions, asked 7 times each, across 15 engines. Every one of those readings is counted and sealed on completion, spread over 17 surfaces, and every cycle in it carries its own share of the price.
Refund pages usually get written to protect one side. This one is built around a different problem: for a measurement engagement, nobody can tell what a fair refund is unless everyone agreed in advance on when the work started and what finishing it meant. Leave those two events undefined and the argument has no facts in it. So both are recorded — the first paid measurement call against your approved query set, and the delivery notice sent to your named contact — and the fee is allocated deliverable by deliverable, never pooled into one lump you either keep or lose.
That structure decides the outcomes below. Cancel before the first measurement runs and nothing has been consumed, so the refund is whole. Cancel partway and the unstarted cycles come back to you even though earlier milestones shipped. If something we delivered misses a written acceptance criterion, the first move is a fix at our cost, and the refund follows only if the fix does not land. Everything a reviewer needs to price that risk — the list prices, the measurement protocol, the acceptance format — is published before you buy.
1. Scope
This policy covers CiteAngle paid diagnostics, implementation sprints, category programs, and monthly or annual subscription engagements. A signed proposal or statement of work may define more specific milestones, acceptance rules, and refund allocation, subject to applicable law.
2. Before service starts
A cancellation received before the first approved paid measurement or contracted implementation task starts receives a full refund. Submitting an inquiry or receiving a proposal creates no charge.
3. Start record
A diagnostic starts when the first paid measurement call runs against the approved kickoff and query set. An implementation engagement starts when the first contracted task is performed and a change or deliverable receipt is created. CiteAngle records that event and the performed scope in the order ledger.
4. Cancellation after start
Completed measurement, performed work, and non-cancelable third-party costs expressly authorized in the agreement are separated from unstarted divisible cycles, periods, or deliverables. The fee allocated to each unstarted portion is refunded. Delivery of one milestone does not make an unstarted later milestone non-refundable.
5. Delivered reports; inspection, cure, and exceptions
Business customers only. After a Report is delivered, the fee allocated to that Report is earned and is not refundable for a change of mind, changed priorities or budget, non-use, subjective dissatisfaction, or an external result that is not included in the written Acceptance Criteria. “Delivered” means CiteAngle makes the Report accessible through the agreed delivery channel and sends the authorized contact a delivery notice. The inspection period is solely to verify conformity with the written Acceptance Criteria; it is not a convenience-cancellation period.
The customer has 10 business days after delivery to give written notice identifying the specific Acceptance Criterion not met and supporting evidence. CiteAngle will first correct or re-perform a timely reported material nonconformity at no charge within 10 business days after notice, or another reasonable period agreed in writing. If the affected Deliverable remains materially nonconforming after that cure period, CiteAngle will refund the fee allocated to the affected, uncured Deliverable. The same exception applies to a duplicate or incorrect payment, non-delivery attributable to CiteAngle, and an unearned prepayment if CiteAngle terminates without customer breach. A latent material nonconformity that could not reasonably have been discovered during inspection must be reported promptly after discovery and no later than 30 calendar days after delivery. Nothing in this policy limits a right or remedy that applicable law does not permit the parties to waive.
6. USD refund method
US engagements are quoted and charged in US dollars. A refund returns the approved USD amount allocated to the affected line item to the original payment method. Card-issuer foreign-exchange rates or issuer fees are outside the CiteAngle charge and may cause the local-currency statement amount to differ. Today US orders are charged by invoice, so a refund returns by wire transfer to the originating account; once card checkout opens, card payments are refunded through Paddle.com Market Limited, the merchant of record, to the original payment method.
7. Request process
Email the company name, order or proposal identifier, authorized contact, affected Deliverable, and specific request to support@citeangle.com. We acknowledge the request and return the recorded start, delivery, and inspection status within one business day, then provide the decision and processing record. Bank and card posting time follows the financial institution.
8. Auto-renewal and cancellation
A free service never converts into a paid subscription, and nothing is billed without your affirmative purchase. Once online subscription checkout is active, a subscription renews automatically at the listed price for the term selected at checkout; the renewal terms and amount are stated at checkout and in the order record, and you can cancel any time before the renewal date — by email to support@citeangle.com or through the subscription-management link provided with your order — with effect from the end of the paid term. Until online checkout is active, nothing renews automatically: every subsequent quarter or workstream is confirmed by written approval. Engagements scoped by written proposal (quarterly programs and Enterprise) are confirmed in writing for each new term.