What an undefined term costs. Without acceptance criteria written before payment, both sides risk paying for a disagreement about the word "delivered". Every CiteAngle deliverable here is tied to criteria fixed in advance and to readings sealed with their conditions, which is the reason a figure delivered under these terms can be checked instead of argued.
The second cost is speed. Without acceptance criteria settled in advance, every engagement opens with a negotiation your legal team has already had ten times, so weeks go to redrafting instead of to measurement. Settling it in public is how we make the paperwork the short part of the purchase.
Here is why this page reads the way it does. In measurement work the expensive argument is almost always about one word: delivered. When that word is settled after the invoice, the customer and the vendor are each remembering a different conversation. So the start event, the acceptance criteria and the fee attached to each deliverable are fixed in writing before any money moves, and a dispute afterwards is settled by reading.
The same instinct runs through the rest of the work. Every figure delivered under these terms comes off the published grid: 50 buyer questions asked across 15 engines, 7 times each. Each one arrives with the conditions it was measured under attached. Your legal and finance reviewers can check a number instead of taking it on faith. List prices sit in public on the pricing page, the protocol sits in public on the methodology page, and every figure we quote anywhere is traceable through the claims registry. A term you can verify is worth more than a term you have to trust.
1. Business service and parties
CiteAngle is operated by ARTIFEX Co., Ltd. (Korean registered name: 주식회사 아티펙스; business registration number: 239-88-03748) (“CiteAngle,” “we,” or “us”). The service is offered only to companies, organizations, and sole proprietors acting for business purposes. The person accepting a proposal or placing an order represents that they have authority to bind that customer.
Questions may be sent to support@citeangle.com.
2. Scope and deliverables
Each signed statement of work, proposal, or order identifies the market, region, query set, search and AI surfaces, observation window, repeat count, implementation tasks, review rounds, delivery format, schedule, and acceptance criteria. CiteAngle performs that agreed measurement, preserves the cited evidence and conditions, delivers the report or implementation artifacts, and performs any expressly included remeasurement.
A result is classified separately as measurement failure, no AI answer shown, brand absence, brand mention, source citation, or downstream business outcome. A mention or citation is recorded only when the captured response satisfies the published rule for that class. Changes are reported as observed differences under the stated conditions; external model, index, interface, and ranking changes are timestamped where material. The public methodology forms part of the measurement specification in effect on the order date.
Execution integrity warranty. If measurements planned in the signed order are not completed by the time delivery is finalized, CiteAngle will re-run the shortfall at no charge. This warranty covers completeness of the contracted measurement; rankings, citations, and business outcomes are observed and reported, not warranted.
3. Customer responsibilities
The customer will provide authorized access, accurate brand and market information, timely approvals, and lawful source material. The customer must not submit passwords, payment-card data, government identifiers, health information, biometrics, confidential customer lists, or other sensitive personal data in prompts or project uploads. Delays caused by missing access or approvals move the delivery date by the corresponding period.
4. USD pricing, tax review, and payment
US engagements are quoted and charged in US dollars after the B2B scope has been reviewed. The signed proposal or order states the price, payment milestones, due date, and any approved expenses. Each order receives a project-specific tax review before proposal approval; applicable sales, use, withholding, VAT, or similar taxes are handled as stated in that document.
Quotes are valid for 14 days from issue unless the quote states otherwise. If list prices are revised, quotes within their validity window and engagements already in active discussion keep their quoted prices. Customers on a subscription program may renew once at their current price after a revision takes effect; later renewals use the revised prices.
US orders are quoted and invoiced in USD, payable by international wire transfer. Card checkout for US orders opens through Paddle.com Market Limited, our merchant of record. It opens once every activation requirement is complete: provider credentials, recorded legal and tax approvals, and independent verification. Until it opens, orders run on the quote and invoice route above, and the exact payment method and instructions are confirmed on the pre-payment screen or in the invoice before any charge. Until online subscription checkout is active, nothing renews automatically. Once it is active, a subscription you order renews automatically for the term you selected at checkout; the renewal date, the renewal amount, how to cancel, and the point at which cancellation takes effect are stated at checkout and in your order record, and the Refund Policy sets out the cancellation route in full. CiteAngle never converts a free service into a paid recurring charge.
5. Start, cancellation, and refunds
“Work start” means the first contracted query run, data collection, implementation change, or analyst production task recorded against the order. A cancellation received before work starts receives a full refund of amounts paid. After work starts, CiteAngle refunds the amount allocated in the order to unstarted milestones or undelivered divisible portions; completed work and non-cancelable third-party costs expressly approved by the customer remain payable. Delivery of one milestone does not make an unstarted later milestone non-refundable. The written cancellation timestamp controls.
After a Report is delivered, the fee allocated to that Report is earned and is not refundable for a change of mind, changed priorities or budget, non-use, subjective dissatisfaction, or an external result not included in the written Acceptance Criteria. “Delivered” means CiteAngle makes the Report accessible through the agreed channel and sends the authorized contact a delivery notice. The inspection period verifies conformity with the written Acceptance Criteria; it is not a convenience-cancellation period.
The customer has 10 business days after delivery to identify in writing the specific Acceptance Criterion not met and supporting evidence. CiteAngle will first correct or re-perform a timely reported material nonconformity at no charge within 10 business days after notice, or another reasonable period agreed in writing. If the affected Deliverable remains materially nonconforming after that cure period, CiteAngle will refund the fee allocated to the affected, uncured Deliverable. A latent material nonconformity that could not reasonably have been discovered during inspection must be reported promptly after discovery and no later than 30 calendar days after delivery. Duplicate or incorrect payment, non-delivery attributable to CiteAngle, an unearned prepayment when CiteAngle terminates without customer breach, and non-waivable rights remain exceptions. Refunds return through the original rail when available, subject to verified recipient and compliance checks.
6. Intellectual property and use
CiteAngle retains its pre-existing methods, software, templates, scoring rules, and generalized know-how. After full payment, the customer may use delivered reports and customer-specific artifacts throughout its organization and with its professional advisers. Customer materials and marks remain the customer’s property. Any public case study, logo use, or identifiable benchmark requires separate written permission.
7. Data and communications
Personal information is handled under the US Privacy Notice. Transactional messages about account security, proposals, delivery, and contracted work are part of service performance. Marketing email requires a separate opt-in and always includes a working opt-out. Customer phone identity verification is not part of the service.
8. Responsibility and claim process
Each party is responsible for its own unlawful conduct, infringement, fraud, willful misconduct, and confidentiality breach. For other claims, each party’s aggregate liability arising from an order is limited to the fees paid or payable for that order. This limit does not apply where applicable law prohibits it. A party must promptly describe a claimed delivery defect and allow the cure period stated in the order.
9. Contract order and governing law
The documents control in this order if they conflict: a mutually signed master agreement; the signed statement of work or order form; the accepted proposal or quote; these terms; then the public methodology. The governing law and dispute forum stated in the signed order control. If the order is silent, the laws of the Republic of Korea apply, without regard to conflict-of-law rules, and the parties first attempt good-faith business resolution before filing a claim in the court with jurisdiction over CiteAngle’s registered office.
We post the effective date with every revision. Material changes apply prospectively unless the customer expressly accepts them for an existing order.
Who you are buying from
The same registration details shown in the footer, repeated here so you do not have to scroll away from the price to check them.
- Legal entity
- ARTIFEX Co., Ltd. (Korean registered name: 주식회사 아티펙스)
- Representative
- Jungyeup Sim
- Korean business registration
- 239-88-03748 · Verify with the Korea Fair Trade Commission
- Mail-order registration
- 2026-서울강서-0144 · filed with Gangseo-gu, Seoul
- Registered address
- 1006, 391 Gangseo-ro, Gangseo-gu, Seoul, 07803, Republic of Korea
- Contact
- support@citeangle.com · +82-10-6342-7116 · we reply within one business day
- Privacy officer
- Jungyeup Sim
- Policies
- Terms of Service · Privacy Policy · Refund Policy